Is your machine shop optimizing its access to experts?
Running a machine shop efficiently requires support throughout the entire product lifecycle. It can be time-consuming and complicated to manage all of the machinery, equipment upgrades, and add-ons. Many people do not realize they have unlimited access to a skilled team that is available to assist your machine shop from the initial project concept through installation, training, troubleshooting, and maintenance.
Chris Buford, ACU-RITE’s Service Manager, wants you to know that:
“We have a team available to you. If you have any issues, questions, or ideas for a project you want to engage with, our Service team is here to help get it done.”
Chris directs the Service and Support teams for all requests involving HEIDENHAIN products and brands, including ACU-RITE, located within North America.
We believe in empowering our customers throughout the ACU-RITE product lifecycle and helping you make the most efficient use of your teams and machinery. Below are a few workplace situations where you can benefit from contacting the ACU-RITE Service and Support team.
When You Have a Project Idea: Unleash Your Creativity
Many people do not think to contact a Service team during early-stage project brainstorming. But our Service and Support team does more than just answer your questions. We are eager and ready to help you brainstorm innovative ways to use ACU-RITE products or incorporate precision measurement solutions into your existing setup.
ACU-RITE products are famously user-friendly, and easy to install and operate. Despite the simplicity of systems, customers including Boeing and NASA have creatively incorporated ACU-RITE consoles into their complex operations. Sometimes customers conceptualize their ideal systems, like using a front-end TNC 320 control and ACU-RITE back-end. For this use case, we developed the TNC Bridge Adapter to interface the two products. Reach out to us to discuss how we can help you think outside the box and maximize the potential of ACU-RITE products.
When You Install a New Product: Seamless Integration Made Easy
Implementing a new product can be overwhelming, but with our guidance, it can be a seamless experience. Whether you are setting up a cutting-edge digital readout system or installing a high-precision encoder, our experts are here to assist you.
We offer a virtual library of installation guide videos for our popular products. If you prefer hands-on support, our Service and Support team is available for on-site visits. Rest assured that we will help you navigate any potential challenges, ensuring that your ACU-RITE product functions optimally from day one.
When You Hire a New Employee and Require Product Training: Empower Your Team
Bringing a new employee up to speed on ACU-RITE products is made easy with the assistance of our Service and Support team. We offer comprehensive online and in-person training classes to ensure your team members are proficient in utilizing ACU-RITE solutions. Chris Buford shared:
“I took command of the PLC and TNC Service training in 2018, and I am HEIDENHAIN-certified to instruct courses on TNC Service, PLC-1 and PLC-2, Kinematics, Functional Safety, TNC Opt & Commissioning.”
Our training classes, ranging from introductory to advanced courses, are designed to empower your employees with the necessary product knowledge. Additionally, our virtual resources, including DRO and Control Tips and Instructions, serve as valuable references to support ongoing learning and optimization.
Plus, ACU-RITE technicians are routinely trained at the HEIDENHAIN globally-recognized education center located in Germany. Our ongoing education is passed along to our customers through group training courses and individual support requests.
When You Have an Unidentifiable Issue: Dependable Troubleshooting
Even with the most reliable products, occasional technical issues may arise. In these situations, the ACU-RITE Service and Support team rises to the occasion as your dependable troubleshooting partner.
Our factory-trained technicians possess a deep understanding of ACU-RITE’s offerings and can diagnose and resolve complex problems efficiently. In cases where further investigation is required, we have direct access to the design, engineering, and manufacturing teams. Our commitment to prompt and effective support ensures that your equipment stays operational, minimizing downtime and maximizing productivity.
When You Need a Replacement Part or Routine Maintenance: Swift Resolutions
We understand the importance of keeping your operations running smoothly. If a part of your ACU-RITE product needs replacement, our Service and Support team is here to ensure minimal disruption.
With an extensive inventory of genuine ACU-RITE replacement parts and efficient logistics, we provide swift resolutions to quickly get you back on track. In addition, we offer instructional videos to guide you through software updates and can provide preventative maintenance programming upon request. We aim to make the replacement process smooth and hassle-free, saving you valuable time and effort.
Contacting the Service and Support Team: We’re Here for You
The ACU-RITE Service and Support team is dedicated to providing exceptional assistance throughout the entire product lifecycle. Call or email our team to request service or support.
Technical Support Call Center (7 AM to 5 PM, Central)
General Service Questions: email@example.com
Measuring Systems: firstname.lastname@example.org
TNC Systems: TNCservice@heidenhain.com
ACU-RITE CNC System Support: email@example.com
Service Administration: ServiceAdminHC@heidenhain.com
(Contact for questions regarding service order status, invoicing, etc.)