FAQs


Questions

I am the target text.I am trying to program a bolt pattern on my DRO 200S, but can enter co-ordinates in the Y and Z axes (or X and Z axes) when I want to enter positions in the X and Y axes. What should I do?

 

What should I do when some of the keys on my digital readout seemed to have stopped functioning? I can press the keys but there is no response from the readout.

 

The hard drive in my classic style MILLPWR system is no longer functioning and needs to be replaced. How do I go about replacing the hard drive in my system?

 

How do I verify that the Servo Amp board potentiometers are set at their correct values?

 

I have an ACU-RITE product that needs service. What do I need to do?

 

Where can I purchase ACU-RITE products?

 

Does ACU-RITE release product pricing information over the phone?

 

What does the ACU-RITE 2 Year Warranty cover?

 

Does ACU-RITE offer a warranty for MILLPWR?

 



Question:
I am trying to program a bolt pattern on my DRO 200S, but can enter co-ordinates in the Y and Z axes (or X and Z axes) when I want to enter positions in the X and Y axes. What should I do?

Answer:
Depress the TOOL soft key, then depress the TOOL AXIS soft key to toggle through the axes until it displays (Z).


Question:
What should I do when some of the keys on my digital readout seemed to have stopped functioning? I can press the keys but there is no response from the readout.

Answer:
If a DRO 100 or 200 readout is not responding to one or more key presses. The keypad ribbon cable may have developed a thin layer of corrosion in the connector. To correct this condition, open up the readout and re-seat the ribbon cable.  (read more)


Question:
The hard drive in my classic style MILLPWR system is no longer functioning and needs to be replaced. How do I go about replacing the hard drive in my system?

Answer:
To begin the process of replacing the hard drive on MILLPWR, you first need to identify the motherboard.  (read more)


Question:
How do I verify that the Servo Amp board potentiometers are set at their correct values?

Answer:
Click here for information on how to verify.


Question:
I have an ACU-RITE product that needs service. What do I need to do?

Answer:
Contact the distributor that you purchased the product from. If you do not know where the product was purchased, contact our sales support staff.

  • MILLPWR inquires please call 800.344.2311
  • Digital readout or linear encoder inquiries please call 847.490.0351

Please have the product model number and serial number and a description of the problem when you call.


Question:
Where can I purchase ACU-RITE products?

Answer:
ACU-RITE sells its products through an extensive network of fully trained and qualified distributors. Please call our sales support staff for a distributor in your area.


Question:
Does ACU-RITE release product pricing information over the phone?

Answer:
ACU-RITE’s Sales and Technical Support Departments are authorized to release list prices. Please contact our sales support staff to receive detailed product pricing information.

  • MILLPWR inquires please call 800.344.2311
  • Digital readout or linear encoder inquiries please call 847.490.1191

Question:
What does the ACU-RITE 2 Year Warranty cover?

Answer:
This warranty covers manufacturing defects or component failures for any ACU-RITE readout or precision glass scale during the two year period. This warranty does not cover misuse or abuse of the product.


Question:
Does ACU-RITE offer a warranty for MILLPWR?

Answer:
MILLPWR® and accessory items have a limited warranty against defects in material and workmanship for a period of two (2) years from the date of purchase.